‘Complex problem solving and Communication’

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 ‘Complex problem solving and Communication’

*This article is a repost from my previous blog ABC (Art, Business, Creativity), which is due to technical reasons is no longer on operation.

According to Oxford dictionary, Problem Solve is to find a solution to a difficult or complex question or situation; to engage in the actions or thoughts necessary to discover solutions to problems. Also with object: to think out, grapple with, or solve (a problem).

 

Problem Solving is the process of finding solutions to difficult or complex issues and the origin is back in 1950s which found in The New York Times. From problem + solve, after problem-solving [adjective], problem-solver.

 

 “Problems are nothing but wake-up calls for creativity” – Gerhard Gschwandtner *Author of ‘The Sales Question Book’).

 

The issue is not to have a complex problem (I think it is reasonable), but do not have to deal again with the same problem that you had in the past, proving that you haven’t resolved it.

 

There is no solution without a problem and there is no problem with no solution, in business, art, science...

Solving problems requires enrichment and diversity in the people who will work together, on how to approach the problem-s through the conciliation environment and view it from different angles.

 

The problem on companies - organizations and at individual level, is that they start and look for answers rather than on the correct basis of questions.

 

Also companies and all of us personally must be receptive to every question and point of view.

 

“We cannot solve our problems with the same thinking we used when we created them.” – Albert Einstein


In my opinion, problems are opportunities and the canvas for creativity to be painted on/over.

A very significant part is to understand of the complex situation in which the problem occurs, so that we can pinpoint exactly what the problem is. We look at these, and then review some useful, well-established problem-solving frameworks.


There are four basic steps in solving a problem:

Having good, strong problem solving skills can make a great difference for organization and in individual level.

Problems are at the center of what we do at work and in our everyday lives. Whether we are solving a problem for a client (internal or external), supporting those who are solving problems, or discovering new problems to solve, the problems we face can be large or small, simple or complex, and easy or difficult.


Keys and steps for a team on approach and resolve the problem-s.

·       Use people who want to challenge themselves and are able to take risks.

·       Create a staff with diverse backgrounds.

·       Embrace and motivate people/employees/team to enrich their education.

·       Challenge people/employees/team with projects beyond their comfort zone. 

·       Add Creativity on every level!!!

·       Opened to every possible question and solution.

The key to a good problem definition is ensuring that you deal with the real problem – not its symptoms.

In many cases on collaborative level, I use tools like Brainstorming and Design Thinking as a basis for finding solutions… and of course Creativity, with many creative processes and workshops.

But I will repeat it again… Questions, questions, questions…Through the 5 basic elements of research questions.



Communication


Focusing on the most important words, concepts, elements of soft skills starting with the letter C, next is communication and if we move beyond C to Com, apart from Communication, is Commercial, Company, Commute, Come, Community, Compare, etc, which are also Important words and elements in Entrepreneurship and Business.

 

Communication in Business is about the sharing of information between people within an company that is performed for the commercial benefit of the organization. In addition, business communication can also refer to how a company shares information to promote its product or services to potential consumers.

 

“We have two ears and one mouth so that we can listen twice as much as we speak.“ – Epictetus (Greek Stoic Philosopher).

 

According to a recent study, companies with good communication practices are three and a half times more likely to outperform their competitors and possessing or developing excellent communication skills will help business leaders and their teams in every facet of business operations.

 

Elements of Communication

·       Sender

·       Ideas

·       Encoding

·       Communication Channel

·       Receiver

·       Decoding

·       Feedback



1.  Source

The source is the person (or thing) attempting to share information and the ability to transmit this information, through a channel, to a receiver.

2.  Ideas

This may be an opinion, attitude, feelings, views, orders, or suggestions. 

3.  Encoding

Encoding is the process of assembling the message (information, ideas and thoughts) into a representative design with the objective of ensuring that the receiver can comprehend it.

 Is passing requires use of certain symbols such as words, actions or pictures etc.

4.  Channel

An encoded message is conveyed by the source through a channel.  There are numerous channel categories: verbal, non-verbal, personal, non-personal, etc.  A channel is the material and texture and a good communicator is one who understands which channels to use under different circumstances.  

5.  Receiver

Receiver is the person who receives the message or for whom the message is meant for and tries to understand the message in the best possible manner in achieving the desired objectives

6.  Decoding

The person who receives the message, symbol or picture from the communicator tries to convert the same in such a way so that he may extract its meaning to his complete understanding. Decoding is impossible if the decoder cannot even understand the message.

7.  Feedback

Feedback is the process of ensuring that the receiver has received the message and understood in the same sense as sender meant it. Similar words might be “reaction” or “responses” and the source judges its success based on the feedback it receives, so pay close attention.

Is important also for a successful personal communication needs, is how people interact, including things like what tone of voice they use, how much they gesture, and how much they listen or interrupt.

To communicate also needs to be a Good Learner with elements as I mentioned on a previous post as, Critical Thinking, Receptiveness, Acceptance, and <Collection>, Emotional Intelligence, Cognitive Flexibility, Focus and Respect, Connection (with Ideas, people, things and things etc).


 

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